Contact Expert+6 03 3362 4409

Ship & Refund Policy

  1. Home
  2. Ship & Refund Policy

SHIP & REFUND POLICY

Delivery PolicyShopping at www.hyperack.com.myIf you’re placing an order online, we offer the following delivery options.Srlf pickup, deliver to Klang Valley and without Klang Valley. (Delivery in West Malaysia only)  Delivery ZonesEnter your postal code to see available delivery methods and price. Self Pick UpFree of charge , you can came our wharehouse to get purchase item.No.40G & MF, Lintang Gelugor, Off Persiaran Sultan ibrahim ,41300 , Klang , Selangor Malaysia.Mon – Fri : 0850 – 1730Sat : 0850 – 1300 Klang ValleyNormal transport -5 days – 7 days-Order more than 3k will charge RM 200, else is RM 80.-If order less than 3k then will charge installation fee per every unit. Courier transport -2 days – 4 days-charging is follow by courier charging table(kgs) Out Of Klang ValleyNormal transport -5 days – 10 days-Order more than 10k will charge RM 500, else is RM 350. Courier transport -2 days – 4 days-charging is follow by courier charging table(kgs) 

14 Day Money Back Guarantee

We are so confident about our products, our prices and our customer service that we apply our unique ‘HYPERACK Customer Satisfaction Guarantee’ to every order. This means that if you are not completely satisfied with your order for whatever reason – you can return it to us within 14 days for a full refund.

Returning your item/s – in four simple steps

Step One:

Contact HYPERACK Customer Care team advising of the issue and desired resolution

  • To make things easier have your order number and payment details at the ready 

Step Two:

Prepare your item/s for return

  • If packaged in boxes ensure they are secure and ready for collection
  • If on a pallet ensure item/s is fully covered and nothing is exposed

Step Three:

Return your goods

  • Send the goods back to us within 30 days of receiving the order

Step Four

Processing your returned goods

  • We will aim to refund or exchange the goods within 14 Days of the return being received


Returned goods are liable for a 20% handling and repackaging charge if the order is not returned in its original, unopened packaging. This charge will be subject to our inspection of the returned goods

Cancellations and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us [email protected]

Full terms and conditions can be found here